Refund & Cancellation Policy
This policy explains how cancellations and refunds work for services from Enovet Media Private Limited. If your signed proposal or agreement says something different, the agreement applies.
1. Free audit
The free ad audit and first consultation cost nothing, so no payment or refund is involved. You can cancel or reschedule them at any time.
2. Ad spend
Money spent on ads is paid directly to Google, Meta or other platforms — usually from your own ad account. We do not receive or control ad spend, so we cannot refund it. Any unused balance or billing issue with an ad platform is handled by that platform under its own terms.
3. Monthly management fees
- Management fees are usually billed in advance for each month (or period) of service.
- Once work on a billing period has started — for example account setup, research, ad creation or campaign management — the fee for that period is not refundable, because the time and expertise has already been spent.
- If you paid in advance for a period and we have not started any work on it, you can ask for a full refund of that period.
4. Cancelling a service
- You can cancel an ongoing service by emailing info@enovetmedia.com with 30 days’ notice, unless your agreement sets a different notice period or minimum term.
- Fees for work done up to the end of the notice period are payable.
- When the service ends, we hand over access to your ad accounts, pixels and pages that belong to you.
5. One-time projects
For one-time work such as landing pages, ad creatives or setup, the advance payment is non-refundable once work has started. If you cancel mid-way, you pay for the work done up to that point, as set out in the proposal.
6. If we cannot deliver
If we are unable to provide a service you have paid for (and the reason is on our side), we will refund the fee for the part not delivered.
7. How refunds are paid
Approved refunds are paid to the original payment method or by bank transfer within 7–10 working days after approval. Taxes already paid to the government (such as GST) are adjusted as the law allows.
8. Results are not guaranteed
Because ad results depend on many things outside our control, refunds are not given only because a campaign did not reach a particular number of leads or sales, unless your agreement promises it in writing. See our Disclaimer.